Terms of delivery
The order is packed in a blank cardboard box (in packing paper, when required), the package is sealed with transparent adhesive tape, a label is printed and affixed to the package, and finally the shipment is sent via TNT or DHL Post. Note that there will be NO evidence of where the package was sent from.
We currently accept Visa, Mastercard & wire transfers from Sweden only, all payments are processed in secure encrypted systems via Payson
Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 15 p.m. All other orders ship usually within 24 hours.
Carrier used for shipments
Depending country of destination we use TNT or DHL, you choose the cheapest one yourself.
We have an online tracking system. At the login area on our website you will be able to see if the order has been shipped and where it is at that moment.
All products that are damaged must be reported to us within 24 hours from receipt of goods. We will replace any damaged items.
If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER/PICKUP LOCATION.
Please make sure the driver/store notes the problem in their delivery record. Save the original cartons and packing material for inspection by the carrier.
Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.
Right to withdrawYou have 14 days to withdraw the products you purchased from erotoystore, the package must be intact and no seals broken (for sanitary reasons).
If you want to contact us use the contact form found here