Erotoystore.com is committed to providing you with a wide variety of erotic toys for adult pleasure, we strive to guarantee you the best service possible.

All customer information is completely confidential. We never sell, distribute, rent, loan, trade, or otherwise disclose information to anyone.

The order is packed in a blank cardboard box (in packing paper, when required), the package is sealed with transparent adhesive tape,
a label is printed and affixed to the package, and finally the shipment is sent via TNT or DHL Post.
Note that there will be NO evidence of where the package was sent from.

Search by product name, size, brand, category, etc. All orders must be placed on our website to avoid mistakes and to provide you with the best service.

We do not require a minimum order amount, nor do we have a minimum order price.

Adding more items or removing items from an processed order is not possible.
Contact us here if there is something you need help with.

We accept credit card (VISA and MasterCard). Customers with a Swedish bank also has the option to pay by wire transfer.

Our goal is to ship all orders the same day. For same day shipping, orders have to be in before 15 p.m. All other orders usually ship within 24 hours.

Depending on the size of the order and country of destination we use TNT or DHL.

We have an online tracking system.
At the login area on our website you will be able to see if the order has been shipped and where it is at that moment.

Search by product name, size, brand, category, etc. All orders must be placed on our website to avoid mistakes and to provide you with the best service.

You have 14 days to withdraw the products you purchased from erotoystore, the package must be intact and no seals broken (for sanitary reasons).
If you want to contact us use the contact form found here

All products that are damaged must be reported to us within 24 hours from receipt of goods. We will replace any damaged items.
If you receive a shipment with exterior damage, or has been opened or re-taped, you must file a claim at the TIME OF DELIVERY WITH THE DRIVER.
Please make sure the driver notes the problem in his delivery record. Save the original cartons and packing material for inspection by the carrier.
Let us know immediately. We will follow up on the claim. The carrier will credit us (the shipper) and we will take care of you.

All sales are final for sanitary and hygienic purposes.
When you receive your package immediately check the items you purchased to make sure they are working correctly.

If an item is defective please e-mail us here for an RMA.

1. When you’ve received the confirmation e-mail with the RMA form print it and include it in the return package.

2. Complaints should be described clearly and fully. Descriptions like “defect” or “broken” are not accepted.

3. Please return the articles in the original undamaged packing material.
Packing material which is written on or covered with airway bills is not accepted.
It is best to put the original packing into a larger cardboard box and fill it with shock absorbing material.
This way you are keeping your right on guarantee and right on charge of the shipper when the parcel will be damaged during shipment.

4. Make sure the postal costs for sending the parcel are paid. Parcels should be sent to the following address:
Twify Industries
Datavägen 9A
17 43, Järfälla.
Sweden.